EZPass

Redesign, UX, Municipality

What would a government organization look like if it was usable, user-focused, and desirable?

 

My colleagues and I have an ongoing Pinterest board which we have labeled, “Worst Design Hall of Fame.” One of the organizations that continues to fail us in service and product has been EZPass; a sensor that attaches to cars that allows for quick payment of tolls on the east coast.

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